Power up your service desk. Dovyo CRM helps computer service centers manage service tickets, leads & sales-all in one system.
From handling walk-in customers to managing repair tickets, following up on sales leads, and tracking contract computer service centres need a system that does it all.
Dovyo CRM for Computer Sales and Service combines ticketing, sales, customer communication, and contract tracking into one powerful and easy-to-use platform.
Capture All Leads and Walk-Ins Instantly
When a customer walks-in or call for a quote Dovyo CRM capture every inquiry instantly and create them as a lead. You can assign tags, source details, and even notes to each lead immediately helping you understand where your leads are coming from and follow up effectively.
Raise and Track Service Tickets with Status
Every customer job can be created as a service ticket in Dovyo CRM. Once a ticket is created, automated notifications are sent to customers through mail, SMS, or WhatsApp keeping them informed about every repair or installation which supports you to deliver a professional service.
Maintain Detailed Customer History
Maintain a detailed customer history from the very first visit to the most recent repair such as call log with dates, maintenance visit, technician notes, and parts repaired which helps you to offer better support and relevant services.
Manage Contract and Warranty Renewals
If you sell yearly contract for laptop maintenance or offer extended warranties, Dovyo CRM simplifies this process by automatically tracking each contract expiry dates and proactively managing the renewal cycle.
Create Quotations and Invoices Quickly
Prepare service quotations, product offers, or repair estimates with just a few clicks in Dovyo CRM. Convert them into invoices and collect payments online through payment gateway integration or offline, all within one place.
Track Store Performance & Staff Productivity
From the moment a lead is created Dovyo CRM automatically starts tracking every step throughout the journey. It collects, organizes, and visualizes real-time data. You can monitor delays, jobs closed, customer feedback, staff performance and revenue generated. These insights don’t just give you clarity they help you make smarter decisions.
Conclusion
In computer sales and service, customer satisfaction depends on fast response times, reliable service tracking, and smart follow-ups. Dovyo CRM is designed specifically for tech service centres that want to offer professional experiences at every touchpoint from walk-in to pick up.
Dovyo CRM doesn’t just track repairs-it helps you turn each service visit into long-term loyalty.
