5 Powerful Features of Dovyo CRM That You Didn’t Know Existed

Dovyo CRM has become a trusted software in customer relationship management, offering a wide array of tools to streamline business processes. While its core functionalities are well-known, there are several lesser-known features that can significantly boost productivity and enhance the user experience. These hidden capabilities can transform how you manage customer interactions, organize data, and achieve business goals. Let’s explore five powerful features of Dovyo CRM that you may not have discovered yet.

1. Deeplink: Seamless Navigation for Enhanced Efficiency

Deep linking is a game-changer when it comes to optimizing the user experience. It seamlessly connects web and mobile applications, enabling direct access to specific actions or content. By utilizing Uniform Resource Identifiers (URIs), custom URL schemes, and platform-specific technologies like universal links or app links, Dovyo CRM’s Deeplink feature allows users to efficiently navigate to individual records or modules with personalized and direct links.

2. Custom Fields: Tailor Your CRM to Your Needs

A custom field in a CRM is a flexible tool that lets businesses capture data in a way that fits their specific needs. It helps make the CRM more adaptable by allowing companies to add unique or industry-specific information. This customization improves how data is organized, reported, and understood, leading to better insights into customer interactions.

With Dovyo CRM’s Custom Fields, you can:

Meet unique data needs and align the CRM with your business processes.

Capture and analyze customer details for more personalized interactions.

Organize information better for smoother data management.

Use different data types (text, date, number) to store various kinds of information.

Customize the CRM interface to improve the user experience.

Use custom fields as unique identifiers to make record tracking easier.

Add custom fields to workflows to match your organization’s specific needs.

In short, custom fields help businesses tailor their CRM to their goals, streamline processes, and create a more efficient and personalized experience. They are essential for shaping a CRM to fit the unique data needs of any organization.

3. Chatbot: Automate Customer Interactions

Dovyo CRM’s built-in Chatbot feature is a game-changer for customer engagement, especially when integrated with WhatsApp. This powerful tool allows you to automate interactions with leads and customers directly on WhatsApp, one of the most widely used messaging platforms. The chatbot can handle inquiries, collect leads and customer information, and even assist with task creation, all without human intervention. The Chatbot feature not only saves time but also enhances customer satisfaction by providing instant support.

4. Seamless Integration: Connect with Third-Party Tools0

Dovyo CRM’s Seamless Integration feature is a powerhouse when it comes to connecting your CRM with third-party applications. This type of integration enhances telecalling, communication, and lead generation by allowing you to pull leads from various platforms directly into your CRM. Whether integrating with communication tools like WhatsApp and Mailbox, platforms like Teams and Google Meet, and telecalling solutions such as Daffytel, Tata Smartflo, and TeleCMI, Dovyo CRM ensures a smooth and efficient workflow across all systems. Dovyo CRM ensures everything works together seamlessly.

5. Goals: Track Progress and Drive Success

Dovyo CRM empowers businesses by providing a structured goal-setting and tracking system that enhances accountability, boosts motivation, and drives productivity. With this feature, organizations can establish specific, measurable goals for individual staff members, teams, branches, and entire departments, ensuring alignment with broader business objectives.

These goals can be tailored to various performance indicators, such as:

· Lead Creation: Set targets for the number of new leads generated within a specific time frame.

· Customer Conversion: Monitor how effectively leads are converted into paying customers.

· Sales and Revenue: Track sales performance and revenue growth across different teams.

· Contracts and Value: Set goals for the total value of contracts secured.

Conclusion

Dovyo CRM is packed with features that go beyond the basics, offering tools that can significantly enhance your productivity and customer engagement. From the convenience of Deeplink to the automation capabilities of the Chatbot, these hidden gems are designed to make your life easier and your business more efficient. The seamless integration, custom fields, and goals features further solidify Dovyo CRM as a must-have tool for businesses looking to stay ahead of the curve.